Return Policy

General Return Policies

1. Contact our Customer Service to initiate the return process within 5 days upon receiving your item(s).

Note: we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge.

2. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.

Note: Please notice that there might be a slight color difference between the product picture on our website and the actual product due to different screens settings. We are committed to presenting the true appearance of the product, including its color. But sometimes the color difference is inevitable. We are grateful if you can understand and accept the slight color difference. If there was a large color gap between the actual product and the color displayed on our website. You can return or exchange. Please take pictures of the product under natural daylight. Be noticed that not to take any pictures under nighttime lighting or under intense sunlight. These extreme conditions can cause unrealistic appear of the picture.

3. This return policy does not apply to our business resellers. Please contact us for additional instructions.

Note: The return must be initiated within 7 days upon receiving the dress.

Specific Policies for Our Items

Order Cancellation

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

Cancellation Policy

Note: Once your order has been shipped, it can no longer be canceled. If you would like to cancel your order, please log in to My Orders, select the order you need help with, and request cancellation. Or please click Contact Us to proceed.

Replacement or Refund

Your satisfaction is of utmost importance to us. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance with your order specifications. Please try on your dress as soon as possible without altering, washing the dress, or removing the tag. Please note that you need to contact us to initiate the returning process.

If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. You will be responsible for all return shipping costs.

Defective, Damaged or Mis-shipped Items

You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

Sizing or Fitting Issues

As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.

Size Deviation

If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you up to 40% of the product purchase price (excluding shipping cost). Should you choose this option, please remember to request a receipt from your tailor. The copy of the receipt must be provided to request reimbursement.

Item is the size you ordered but does not fit

Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberration may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

Items that cannot be returned or exchanged

1. No returns and no exchanges for personalized items.

2. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc.) due to hygienic reasons.

Return Process

1. Submit a return request at Contact Us to Customer Service within 5 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

We reserve the right not to accept the returns without prior approval from our Customer Service.

2. Once our Customer Service has approved your request, please send the item(s) through your local post office within 3-5 business days and keep the tracking number safe.

3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 2-3 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.

Notice: 

• Return shipping fee is the responsibility of the customer; delivery charges are also nonrefundable.
• We are not liable for return item(s) that are lost or damaged or Packages be inspected by the customs (the customer should pay the customs clearance), please keep the receipt with tracking information, please keep the receipt with tracking information.

Please Note:

We reserve the right not to process the refund if they are returned in unacceptable condition;

We won't accept any request if the time has been beyond 5 days since you received the products.